You can check the status of your order by logging into your personal account and clicking on the order history option. In case you do not have an account and you logged in as a guest, you can check the tracking on the same site by entering the order number, data related to the sender and your email.

Once your order has been shipped, you can track it by entering the order number that we provided you via confirmation email in this link: https://www.mytws.it/tracking-status

The postman will leave a note informing you that he will try to deliver it again the following day. You can contact help@theakalastudio.com if you want your order to be delivered at a specific time or to another address.

If your shipment has arrived damaged, please send us a photo of both the shipping box and the product inside as soon as possible, always within the first 24 hours after receiving it. Along with the photo, you must send the order number to the email help@theakalastudio.com and we will contact you as soon as possible to resolve the problem.

We're sorry you're having trouble processing your order, but we're here to help! Send us a message via Instagram or email (help@theakalastudio.com) and we'll get back to you as soon as possible.

If you need to change your order, please email us with your order number at help@theakalastudio.com and let us know what changes you would like to make. We will check the status of your order and confirm if it is possible to change it.

You can send an email to help@theakalastudio.com with your order number and the new shipping address. We will try to modify it if it is still possible, informing you of the change, if it is possible.

You cannot change your order once it has been placed, you will need to cancel your order and place a new one. If your order has not yet been dispatched, you can cancel it and place a new one. If your order has been dispatched, you will need to contact the customer service team to arrange a return once the order is received. You can check the status of your order by logging into your account and clicking on the Order History tab. If you placed your order as a guest, you can check the status of your order at help@theakalastudio.com

AKALA STUDIO accepts returns of items in their original condition, purchased from our website within 14 days of the original purchase. Under no circumstances will we accept returns with torn, detached or damaged tags. Items must be returned in their original condition and packaging, with all tags in their original position. If you wish to exchange the items for another size or color, you will need to return the items and place a new order. We do not accept returns on men's swimwear unless the item is damaged.

Once we receive your package, we will examine it to make sure that the products are in their original condition, unopened and unused. Once the return is approved, we will proceed with the refund (excluding shipping costs) using the same method by which you paid.

Refunds will be made within 10 working days. If the product is not in conformity upon delivery, you must promptly contact one of our contacts to provide details of the product and its damages. Once the case has been studied, we will respond to you by email within a reasonable period of time to inform you whether you are entitled to a refund or replacement of the damaged product.

We are pleased to confirm that we ship worldwide! Find more information about shipping costs and delivery times at the following link:

All information about shipping costs and times can be found in the following link:

Please note that delivery times are estimates. We are not responsible for delays by the logistics agency. During periods of high shipment demand such as Christmas, Black Friday or sales, orders may be subject to delays.

For all AKALA STUDIO shipments outside the European Union, shipping costs are exempt from VAT. As for customs fees, these are the responsibility of the recipient and are not included in the shipping costs.