Privacy policy

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LIABILITY

AKALA STUDIO / AKALA FASHION GROUP, S.L. with CIF B05323803 and registered office at CALLE DE SANTA ENGRACIA 151, 2º Puerta 1, 28003, MADRID. It is registered in the Mercantile Registry of Madrid, Volume 41755, Folio 200, Sheet M-73963. This document explains how we collect, use, share and protect your personal information as a result of your purchase and use of our products, services and website. We care about what our customers think, so if you have any questions about our privacy policy, you can contact us at the address above or by sending an email to the following address: help@theakalastudio.com

Your use of this Site implies a clear affirmative action on your part to accept this Policy and, therefore, consent to your personal data being collected and/or processed in accordance with the terms and conditions indicated below. Otherwise, please do not use this site.

Your personal data will be processed for web traffic analysis purposes.

In particular, we will process the following data if you fill out one of the available forms: for the purposes of:

  1. Managing the delivery of your order and addressing any complaints or suggestions received based on the order you place.
  2. Sending satisfaction surveys related to the order placed by the customer.
  3. Sending commercial information or communications (for marketing purposes), by any means, about the entity's products and/or services, as well as adapting commercial offers to customer preferences based on the study and segmentation of personal and commercial information.
  4. Managing requests made through the "Customer Service" form, if applicable, whether to manage an incident, suggestion, complaint, or claim.
  5. AKALA STUDIO / AKALA FASHION GROUP, S.L. will process your personal data for the management of the promotion, raffle, or contest in question only with your consent given through the positive action that entails your participation in the promotion, raffle, or contest. Contest

Under no circumstances will we use your personal data for purposes other than those indicated above and expressly accepted by you. The data subject is solely responsible if they have provided false, inaccurate, incomplete, or outdated data.

How do we collect your personal data? We collect your personal data on several occasions:

  1. Whenever you contact us directly, for example, through the www.theakalastudio.com website or through customer service hotlines, to request information about our products and services.
  2. When you purchase a product or service.
  3. When you participate in our marketing campaigns, for example, by completing a response card or participating in a promotion through our websites or restaurants that requires you to complete an online form with your personal data.

The products and services of AKALA STUDIO / AKALA FASHION GROUP, S.L., as well as its promotional campaigns, are primarily aimed at and intended for adults. Therefore, we will only collect and process your personal data if you are at least 18 years old. AKALA STUDIO / AKALA FASHION GROUP, S.L. reserves the right to perform age checks on individuals who provide personal data. All data belonging to individuals under the age of 18 will be deleted.

We would appreciate it if you could help us keep your personal data up to date by informing us of any changes to your contact information or preferences.

RETENTION OF PERSONAL DATA

The personal data provided will be retained as long as the relationship with the organization or interest in its services is maintained and the data subject does not request its deletion. They will be retained in accordance with the legally established tax and accounting periods, taking the last communication as a reference.

In any case, we limit access to your data only to those who need to use it to perform their tasks. You acknowledge and agree that AKALA STUDIO / AKALA FASHION GROUP, S.L. may retain and disclose the information you store or make available to third parties on the Website for as long as:

  1. Requested by the competent authorities and bodies
  2. Necessary to enforce the Terms and Conditions
  3. Advisable or necessary to respond to claims of infringement or violation of rights
  4. Advisable or necessary to protect the legitimate interests of AKALA STUDIO / AKALA FASHION GROUP, S.L., its users, and the general public

Our data retention periods are based on business needs, so in relation to personal data that is no longer required, we will limit access to it to strictly legal obligations or it will be securely destroyed:

  1. Purposes Marketing: We will retain this information for marketing purposes for two years from the date we last obtained your consent to send you marketing communications, unless you ask us to opt out by withdrawing your consent.
  2. Purposes related to the performance of a contract: In relation to the use of your information for the fulfillment of any contractual obligations we have with you, we will retain this information for the duration of the contract and for ten years thereafter, in order to address any subsequent queries or complaints.
  3. Purposes related to compliance with legal and regulatory obligations: Certain information must be retained for the periods required by specific applicable regulations (tax, commercial, anti-money laundering, etc.).

DECISIONS

The company will NOT perform automated decision-making, profiling, or apply logic to your data.

CONFIDENTIALITY

AKALA STUDIO / AKALA FASHION GROUP, S.L. undertakes to respect your confidentiality and to use them in accordance with the purposes of the processing, as well as to comply with its obligation to store them and adapt all measures to prevent their alteration, loss, processing or unauthorized access, in accordance with the provisions of the GDPR. (General Data Protection Regulation) and the LOPDGDD (Organic Law 3/2018, of December 5, on the protection of personal data and the guarantee of digital rights).

LEGAL BASIS FOR THE PROCESSING OF PERSONAL DATA

The use of your data under the conditions described above is permitted by European and Spanish data protection legislation in accordance with the following legal bases:

  1. You have given your consent (you have been presented with a consent form authorizing the processing of your data for certain purposes; you may withdraw your consent at any time).
  2. The processing of your data is necessary for the management and maintenance of a contract entered into with you.
  3. The processing of your data is necessary to comply with our legal obligations.
  4. We use your data to pursue a legitimate interest and our reasons for doing so outweigh the potential harm to your data protection rights; There may be purposes that are permitted by other legal bases; in such cases, we will make every effort to identify the legal basis in question and will notify you as soon as possible after becoming aware of its existence.

SALES INFORMATION

Information about purchases made on the website, as well as complaints and claims. Customer service, promotions, and advertising: to answer questions and present offers and news. AKALA STUDIO / AKALA FASHION GROUP, S.L. collects your contact information, information about your preferences, and data about website usage and communications; We may also use sales and service information you have provided through the Websites to determine offers and news that may be of greatest interest to you and to contact you regarding these offers, based on your marketing preferences (which you can change through the Web Portals).

Processing related to promotions and advertising is only carried out when you have given your consent.

In order to offer you Klarna payment methods, your personal data, in the form of contact and order details, may be transmitted to Klarna during the checkout process, so that Klarna can assess your eligibility to receive its payment methods and customize the payment methods for you. The transferred personal data is processed in accordance with Klarna's privacy policy.

RECIPIENTS

During the processing period, AKALA STUDIO / AKALA FASHION GROUP, S.L. will not transfer personal data to third parties, unless required by law or for the performance of this contract, nor will it make any transfers.

AKALA STUDIO / AKALA FASHION GROUP, S.L. relies on several service providers to offer the aforementioned products and services, and each of them, as committed collaborators, will be AKALA STUDIO / AKALA FASHION GROUP, S.L.'s Data Processor, and will therefore comply with the requirements set forth in Article 28 of the GDPR.

Although absolute protection against intrusion cannot be guaranteed when transmitting When we process your data via the Internet or from a website, we and our subcontractors and business partners make every effort to maintain the necessary physical, electronic, and procedural safeguards to ensure the protection of your information in accordance with applicable data protection requirements. In any case, in the event of potential fraud committed by users when using our services on the web, as well as in relation to consumption in establishments, we may communicate this information to the State Security Forces and Bodies or to the Administration of Justice.

All your data is stored on secure servers (or secure physical copies) owned by us or our subcontractors or business partners, and our security policies and policies (or equivalent policies of our subcontractors or business partners) apply to the access and use of your data.

Furthermore, there will be no international data transfers.

RIGHTS

Anyone has the right to obtain confirmation as to whether or not AKALA STUDIO / AKALA FASHION GROUP, SL is processing personal data that concerns them.

Furthermore, as established by the General Data Protection Regulation, we inform you that you have the following rights:

  1. Access to your data: You have the right to access your data to know what personal data we are processing about you.
  2. Request rectification or deletion of your data: In certain circumstances, You have the right to rectify inaccurate personal data concerning you that we process, or even to ask us to delete it when, among other reasons, the data is no longer necessary for the purposes for which it was collected.
  3. Request restriction of the processing of your data: In certain circumstances, you have the right to request that we restrict the processing of your data, in which case we inform you that we will only retain it for the exercise or defense of the rights provided for in the General Data Protection Regulation.
  4. To the portability of your data: In certain circumstances, you have the right to receive the personal data concerning you that you have provided to us in a structured, commonly used, and machine-readable format and to transfer it to another data controller.
  5. Object to the processing of your data: In certain circumstances and for reasons related to your particular situation, you have the right to object to the processing of your data, in which case we will stop processing it, except for compelling legitimate reasons, or for the exercise or defend any legal claims.
  6. The right to lodge a complaint with a supervisory authority.

Anyone has the right to obtain confirmation as to whether or not AKALA STUDIO / AKALA FASHION GROUP, SL is processing personal data that concerns them. Data subjects have the right to access their personal data, as well as to request the rectification of inaccurate data or, where appropriate, request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected.

In some circumstances, data subjects may request that the processing of their data be restricted, in which case we will only retain it for the exercise or defense of legal claims. In certain circumstances and for reasons related to their particular situation, data subjects may object to the processing of their data. In this case, AKALA STUDIO / AKALA FASHION GROUP, S.L. will stop processing the data, except for compelling legitimate reasons, or for the exercise or defense of any legal claims.

If you have given your consent for any specific purpose, you have the right to withdraw the consent granted at any time, without affecting the lawfulness of the processing based on the consent given before its withdrawal.

If you consider that your rights related to the protection of your personal data have been violated, particularly when you have not satisfied the exercise of your rights, you may file a complaint with the competent data protection supervisory authority through its website: http://www.agpd.es.

In accordance with the provisions of Article 21 of Law 34/2002 on Information Society Services and Electronic Commerce, if you do not wish to receive further information about our services, you can unsubscribe from the following address: The entity's email address, indicating in the subject line "Do not send commercial emails or text messages."

THIS DATA PROTECTION LEGAL NOTICE PREVAILS OVER ANY OTHER LEGAL NOTICE/DATA PROTECTION CLAUSE THAT CONTAINS CONDITIONS THAT CONTRADICT WHAT IS ESTABLISHED HEREIN.